Keywords
Client satisfaction,
Antiretroviral therapy
How to Cite
Abstract
Client satisfaction is a measure of adherence to care and support, a health care outcome and a predictor of treatment utilization contributing to resilient health systems and improved population-level HIV outcomes; however, gaps have been identified in the level of client satisfaction in ART clinics across sub-Saharan Africa. This study aims to identify factors associated with client satisfaction with antiretroviral therapy.
A cross-sectional study was conducted among 213 clients attending the ART clinic of the facility. Respondents were selected using a systematic sampling technique from the age-sex register. Data were collected using a validated, interviewer-administered, semi-structured questionnaire. Descriptive and inferential analyses were performed using SPSS version 27, and a p-value less than 0.05 was considered statistically significant.
The overall level of satisfaction with ART services among the respondents was high, 207 (97.2%). Overall, 188 (88.3%) of the respondents were satisfied with ART. Family support and disclosure were the only factors statistically significantly associated with ART treatment satisfaction (p-value 0.002 and 95% CI: 0.109 – 0.627, p-value 0.039 and 95% CI: 0.140 – 0.907), respectively.
Family support and disclosure were statistically significant factors associated with satisfaction with ART treatment. ART care providers need to encourage disclosure of status to trusted individuals continually, and the government, NGOs and policymakers need to continually enlighten the populace on the need to provide support to HIV positive people to enhance their well-being and treatment success.